Last updated: 18 September 2026
This Payment and Refund Policy applies to all purchases of Course A, a spotlight production guide focused on structured stage zones including camera blocks, lighting areas, sound setup, and organised workflows. The policy covers digital access to the course materials provided by spotcubexa to customers in the United Kingdom. It details how payments are processed, when refunds may be available, and the rights of consumers under applicable UK laws. The policy does not cover physical products or services outside this digital course offering.
All prices for Course A are displayed in British Pounds Sterling (GBP) on the website. Prices include value added tax (VAT) at the prevailing UK rate where applicable. No additional charges apply for standard digital delivery. Customers are responsible for any currency conversion fees imposed by their payment provider if paying from outside the UK. spotcubexa reserves the right to adjust prices, but changes will not affect confirmed orders.
Accepted payment methods include major credit and debit cards processed through secure third-party gateways compliant with UK payment standards. Payments are authorised at the time of order placement. spotcubexa does not store card details. All transactions use encryption to protect customer data in line with UK GDPR and the Data Protection Act 2018. Authorisation confirms sufficient funds and valid card details before the contract is formed.
Upon successful payment, customers receive an email confirmation detailing the order, access instructions for Course A, and a summary of this policy. The contract is formed when the confirmation email is sent. Access to the digital course is granted immediately after confirmation, subject to the terms outlined here.
Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period from the date of order confirmation to cancel. However, because Course A is digital content, cancellation rights are affected once download or access begins. Customers must not access the course if they wish to retain full cancellation rights during this period.
Refunds are available within the 14-day period if the course has not been accessed. Once access or download occurs, refunds are not provided except where required by law or in cases of proven technical fault preventing use. Promotional or discounted purchases may have limited refund options. Non-refundable items include any completed access to modules on camera blocks, lighting areas, sound setup, or workflows.
To request a refund, customers must email [email protected] within the applicable period. The request should include order number, date of purchase, and reason. No other contact methods are accepted for refund requests. spotcubexa will acknowledge receipt within five working days.
Requests are inspected for eligibility based on access logs and timing. Approval or rejection is notified by email within 14 days of receipt. If rejected, reasons such as prior access or missed deadlines are explained. Customers may appeal once with additional evidence.
Approved refunds are issued to the original payment method. Processing takes up to 10 working days, with funds typically reaching the customer account within 5-7 additional days depending on the provider. No refunds are issued via alternative methods.
As Course A is digital content, the 14-day cancellation right ends upon access. Subscriptions or updates to the guide follow the same rules. Promotional offers are subject to the same eligibility criteria unless stated otherwise at purchase.
Failed payments result in order cancellation without access. Duplicate charges are investigated and refunded if confirmed. Chargebacks are treated as disputes and may lead to account review. Suspected fraud results in immediate order hold and reporting to authorities where required under UK law.
This policy does not exclude or limit mandatory rights under the Consumer Rights Act 2015, UK GDPR, or other UK legislation. Customers retain rights to remedies for faulty digital content, including repair, replacement, or refund where access is not possible due to defects.
Queries regarding this policy should be directed to [email protected] or via the contact form on the Contacts page. spotcubexa may update the policy to reflect legal changes; the current version applies to all orders. The address for written correspondence is St Peter’s House, Oxford Square, Oxford Street, Newbury, Berkshire RG14 1JQ, United Kingdom. Customers are advised to review the policy before purchase.
